Message received, reply on the way
The studio reads every inquiry. Expect a response within two business days, often sooner. While waiting, explore the craft collection or workshop schedule.
What happens next
Prepare a reply
A detailed answer is composed with relevant information about products, availability, or scheduling options.
Send within 48 hours
Expect a response within two business days. Complex custom orders may require additional time for fiber sourcing confirmation.
Need faster help
For urgent workshop bookings or time-sensitive custom orders, mention the deadline in your original message or reach out again with urgency noted.
Review your request
The studio team reads every message carefully to understand your question, order, or workshop interest before crafting a response.